Terms & Conditions

Essential Travel Information

Our My Explorous experts are very happy to help you arrange every aspect of your adventure holiday. However for travellers who prefer to do some of their own research before booking or setting off on their trip, we’ve put together some information we hope is useful.

Travel Safety:

Customer and staff safety is the single most important factor in everything that My Explorous does. We always consider the safety of our tours, and have extremely experienced Senior Management and Operations teams who know intimately the destinations in which we operate. We monitor and assess the threats operating in every destination as an integral part of our work.

My Explorous rigidly monitor travel warnings and advice, and where it considers it appropriate to do so, may cancel tours prior to departure, or terminate, re-route or otherwise make changes to tours operating in or through the country or part of the country concerned. Any such decision made by My Explorous will always be made in the interests of safety and security, taking into account our 10 years of experience and unrivalled local knowledge. Occasionally we will pre-empt and decide to leave a region based on our own feedback from tour leaders or local agents on the ground. We make no apologies for this - safety always has and always will come first.

We strongly recommend that customers read the comments on the country they are planning to visit, at the time of booking and also prior to departure. Together with advice on safety and security including crime and terrorism, local laws & customs, entry requirements and health, as well as general information.

Free time

Every country has its own issues with crime, and when on holiday we tend to be more vulnerable – partly due to being in a more relaxed frame of mind. It is therefore important that you are extra vigilant in areas where thieves may operate.

  • Take care not to flaunt your wealth – such as jewellery, cameras, phones and computers
  • If you are carrying a bag, make sure its securely fastened to you and not loosely slung over your shoulder.
  • Unless you are required to do so, never carry your passport and flight tickets with you on the streets, and only take as much money as you need. Your money and valuables will be much more secure in the hotel safety box. If you can, scan your important documents (such as passports) and store them on your webmail account.

Optional activities:

On many My Explorous tours, we include a variety of different activities which have been thoroughly checked by us. However, some tours do also include free time for customers to do their own thing. Customers should use their discretion when considering optional activities, and safety should always be the key consideration.

High altitudes:

Some of our tours take place at a high altitude, reaching elevations of 2500 metres or more. We allow time for acclimatization and usually the body acclimatizes well to spending extended periods of time above this altitude; however it is difficult to predict who is at risk from altitude sickness. Effects of altitude on the human body begin to appear at 1500 meters above sea level, and can lead to AMS (Acute Mountain Sickness) also known as altitude sickness. In more serious cases AMS can progress to High Altitude Pulmonary Edema (HAPE) or High Altitude Cerebral Edema (HACE). Both HAPE and HACE are potentially fatal. It is very important therefore that all travelers are aware of, and able to recognize, signs and symptoms of altitude on their body.

Common mild symptoms include headache, fatigue, nausea, stomach illness, dizziness, sleep disturbance and shortness of breath. More serious symptoms include fever, dry cough, vomiting, bluish color on lips and fingers, difficulty breathing even when resting, lack of balance, loss of consciousness.

For those travelling with pre-existing medical conditions, we advise customers seek advice of their doctor regarding travelling in high altitude, especially travellers with heart or lung conditions, anaemia, asthma, high blood pressure or on the pill.

Your fitness and ability to participate

All My Explorous adventures require some level of active participation. It is in the interests of all members of the group that everyone should be capable of fully participating in the activities of their chosen tour. With this in mind, travellers should be aware, if it is felt that any customer is not able to participate in a tour without endangering the health or safety of themselves or any other person (including other group members), or that the presence of the customer on the tour means we will be unable to provide the tour in whole or part to other members of the group as advertised and contracted, the Tour Leader at any stage has the right to require them to leave the tour.

To ensure that this is never necessary, please make sure that you have fully understood the level of fitness and ability required to complete the tour on which you are booking. Tour Trip Notes are quite specific about the level of fitness and ability required on any given tour. It is your responsibility to let us know if you have any concerns related to this subject. If you have any medical condition or disability that may affect your tour arrangements in any way, you must provide us with full details at the time of booking.

In certain circumstances, usually on more strenuous tours, we may require you to provide proof of medical fitness before travelling.

Travel Extras:

My Explorous have partnered up with a number of companies who can assist you with your holiday preparations.

My Explorous have been working closely together for nearly a decade in equipping My Explorous travelers with the right kit for their adventures. We kindly request you get in touch for advise regarding your travel .

Passports and Visas:

Passports

It is your responsibility to ensure that you are in possession of a full passport, with the correct validity for your chosen destination.

Lone parents travelling with children

Single parents or other adults travelling alone with children should be aware that some countries require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country.

Travel Visas

You must have all visas (and vaccination) certificates that are necessary to enter or pass through any countries involved in the journey or tour. Visa requirements are listed in individual Trip Notes, but please note that this information is subject to change. In india Visa are also issued upon arrival in India for some countries .

Travel Health:

Vaccinations

When tours visit remote areas , we normally recommend immunization against typhoid, tetanus, polio and hepatitis A. Malarial prophylaxis should also be taken in some areas. Cholera vaccinations are not officially required by any country. However, in practice, a cholera vaccination certificate may be asked for by border officials when arriving from, or travelling into, an infected area: especially at land borders.

Make sure you obtain the protective vaccinations necessary for the countries you will be visiting. Although your Trip Dossier will highlight any required immunizations for your tour, we emphasise that these may vary with changing circumstances. Your General Practitioner or travel clinic will advise you with the most up-to-date information. If you do need to arrange vaccinations, you should contact your GP at least two months before departure. It’s advisable to shop around, as costs do vary between centres.

Remember to carry your International Certificate of Vaccination with you on holiday if you are required to prove you have the correct inoculations (and leave a photocopy at home). These must be signed and stamped by a doctor who administered the injections.

While on tour :

Local food and water

Your tour leader/ Tour consultant will be the best person to advise you, but here’s a reminder of some of the less common sources of germs:

  • Inadequately washed fruit or salad
  • Undercooked meat and vegetables
  • Unpasteurised milk
  • Brushing your teeth with tap water in risky areas
  • Ice cubes
  • Drinking straight out of a can

Traveller’s diarrhoea

Often caused by the change of diet and climate, lasts around 48 hours and invariably strikes when least expected.

Treat water with the utmost care – when brushing your teeth, for instance or swimming – and take care with your own personal hygiene, washing hands frequently.

Antibacterial hand wash gel is recommended. If you do get an upset stomach, drink plenty of (bottled) water to avoid dehydration and take some electrolyte solution (e.g Dioralyte) to restore the salts lost by your body. If you have to travel, anti-diarrhoea tablets (e.g. Imodium) may be helpful. Be aware that an upset stomach may affect your body’s ability to absorb any medication you are taking.

It’s always advisable to let your tour leader know if you are feeling unwell.

First aid and medicines

Taking your own first aid kit is a must. Remember to pack prescriptions in your hand luggage and not your checked-in luggage. The Lifesystems range of medical kits available from our travel store is practical and well-designed.

Sun & heat

Always remember to pack sun-cream. Too much sun can give you sunburn and possibly lead to sunstroke, which can ruin your holiday and have negative effects on your health.

A good lip salve is also advisable and dark sunglasses with high UV protection.

Emergencies

Advise your friends and relatives to contact in an emergency and we shall endeavour to get a message passed through to you as quickly as possible. Should anything happen to you while you are on tour, you can be sure that our emergency procedures and communications channels will kick in rapidly. Leave the worrying to us; you just enjoy your holiday!

Travel Insurance:

It is a condition of booking with My Explorous that you have adequate valid travel insurance. It is your responsibility to arrange appropriate travel insurance and ensure you have read and understood the full terms and conditions of your travel insurance policy to ensure that you are covered for all activities you intend to undertake whilst on the trip, including all optional activities. Your Insurance Policy must fully cover you for medical expenses and emergency repatriation to your home country. Please ensure your policy includes medical emergency helicopter rescue in the event of illness or injury and covers the entire duration of your holiday. If you are trekking at altitude please ensure that there is no upper altitude limit which may limit or exclude cover for your trip.

Customer Reviews

India Wonders Travel Dates:2017-04-08 to 2017-05-02
En el mes de Abril recorrimos la India utilizando los servicios de My Explorius Comenzamos en N DELHI recorriendo con los puntos mas importa ntes Templo del Lotus Tumba de M GANDHI ETC DUrante 11...
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Maria Valeria from Argentina
Classic Golden Triangle Travel Dates:2016-11-13 to 2016-11-20
Excellent Trip, Guide was informative, Helpful , Excellent Team and Happy to Travel through My Explorous, Good Hotel ,Good Assistance Excellent Vehicle with Good Driver...
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Aida Corovic from Bosnia
Golden Traingle Travel Dates:2017-03-05 to 2017-03-09
It was a nice experience with My Explorous. Hotels selection was excellent, driver Sanjay was wonderful and he made our trip memorable. Car was comfortable. We are planning to our next trip for South ...
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Mr. & Mrs Mark Lynton Kuiper from Republic of South Africa
Golden Triangle + Ranthambore Travel Dates:2016-11-14 to 2016-11-21
Excellent Tour services Provided all Destination Including Hotel ,Food,Excellent Driver and Best Vehicle quality. Informative Excellent Assistance and best quality Guide Bhupinder. Your service were f...
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Kerala Travel Dates:2016-11-22 to 2016-11-24
All arrangements were more than just perfect. The cab driver Mr.ajit was very courteous and patient and made our trip even more enjoyable. Hotels booked were very neat and food provided was very very ...
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Shruthi from India
Golden Triangle with Shimla Travel Dates:2016-12-23 to 2016-12-31
Everything was perfect as per our expectation. Selection of hotels, transport, tour escort Nadim, driver Jagdev all are excellent. We really enjoyed our India trip travelling with My Explorous. Just k...
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Mr. Idrus Kassim from Malaysian